Policies
Thank you for reading this post, don’t forget to subscribe!Cancellation and replacement policy
Last updated October 2026
Replacement, not refund
Fresh produce cannot be returned once it is delivered, so if something is wrong we replace it at no cost instead of refunding it.
When we replace
- An item is damaged, spoiled or not fresh.
- An item is missing from your order.
- We sent the wrong item.
How to ask
Within 24 hours of delivery, message us on WhatsApp or email support@greeenbasket.com with your order number and a clear photo of the item. Our team reviews it and arranges the replacement, usually in your next delivery slot.
What we cannot replace
Items that were damaged after delivery, items you simply changed your mind about, or small differences in size, shape or colour, which are natural for fresh produce. Weights are measured by hand and may differ by a few grams.
Cancelling an order
Contact us with your order number before the order leaves for delivery and we will cancel or change it. If you paid online and we cancel the order, or we cannot deliver it, the amount goes back to your original payment method.
Subscriptions
You can pause, change or cancel a subscription by contacting us before the next delivery is packed.
Contact and grievance officer
Sonkar Fresh Foods Private Limited (CIN U47912CH2025PTC046631, GSTIN 04ABRCS9596C1ZQ, FSSAI 13026001000094)
Registered office: Booth No. 132, Lakshmi Narayan Market, Sector 26, Chandigarh 160019, India
Grievance officer: Mukul Sonkar, Director
Email: mukulsonkar977@gmail.com
Phone: +91 97796 09095
Order support: support@greeenbasket.com. We acknowledge complaints within 48 hours and resolve them within one month.