Help centre
Thank you for reading this post, don’t forget to subscribe!Questions, answered
Ordering
Is there a minimum order?
Yes. An order needs at least ₹300 of items, plus a delivery fee. Delivery is free above ₹500.
When can I order?
Any time, 6 am to 10 pm. Pick a delivery slot at checkout. A slot closes 2 hours before it starts, and slots before 9 am close at 10 pm the night before.
Will I pay the price I see?
Yes. Every pack shows its weight, its price and its price per kilo or piece. That pack price is what you pay. There’s no weighing at the door.
Can I change an order after placing it?
You can cancel it from My account until we start packing. To change items, cancel and order again, or message us and we’ll try.
Delivery
Where do you deliver?
Across Chandigarh, Mohali, Panchkula and Zirakpur. Check your PIN code on the home page before you shop.
How do delivery slots work?
Deliveries run 6 am to 10 pm. Each slot takes a set number of orders and closes when it’s full. We hold your prices and your slot while you pay.
What if I miss my delivery?
Our rider calls you first. Message us on WhatsApp straight away and we’ll sort out the next steps with you.
Can you leave it with the guard or at the door?
Yes. Add a note at checkout, like “Leave with the guard”, and we’ll pass it to the rider.
Payments
How can I pay?
Online with UPI, card or net banking, or cash on delivery. We confirm the method with your order.
Why can’t I choose cash on delivery?
Cash on delivery depends on your order and your area. When it isn’t offered, pay online or by bank transfer.
Can I get a GST invoice?
Yes. Give us your GSTIN when you order, or in a wholesale quote, and the invoice carries it.
Replacements and cancellations
Something was short, damaged or not fresh. What do I do?
Message us on WhatsApp or from My account, with photos, soon after delivery. A person reviews every report. If it’s approved, we send a free replacement in a later slot.
Do you swap items that are out of stock?
Never without asking. If something runs short we tell you first, and a short item is replaced in a later slot.
Do you give refunds?
We replace instead of refunding. The exception is money that was never meant for goods, like a duplicate payment, which goes back to the person who paid.
Can I cancel an order?
Yes, from My account until we start packing. The policy explains what happens to a payment you already made.
Subscriptions
How do subscriptions work?
Choose a weekly or monthly plan, fill your basket from today’s store and send a request. We confirm it on WhatsApp. Weekly plans take 10% off store prices and monthly plans 15%.
Can I skip, pause or cancel?
Yes. Skip a delivery by telling us before its slot closes, pause for one, two or four weeks, or cancel any time. Skipped deliveries are not charged.
When am I charged?
Not at sign-up. We send a payment link on WhatsApp for each delivery, or you pay at the door. Nothing is taken automatically.
Farm Box
What is a Farm Box?
A box you build yourself from the store’s fresh stock. Name it, save it, and order the same box again in a few taps.
Is there a minimum for a box?
No. A box can be one bunch of coriander. Your whole order still needs to reach ₹300.
Where are my saved boxes kept?
On the device and browser you built them on, for now. Out-of-stock items are left out when you reorder, and never swapped without asking.
Wholesale
Who can buy at wholesale rates?
Anyone. Reach an item’s slab and its rate applies to every kilo of that item. A business and a GSTIN are optional.
Do different pack sizes count towards a slab?
Yes. We add up every line of the same item, so five kilos on one line and twenty on another count as twenty-five.
Account and privacy
Do I need an account to order?
No. You can check out as a guest with your name, phone number and address. An account lets you track orders and keep your details.
How do I get a copy of my data or delete my account?
Write to support@greeenbasket.com and we’ll help.
Will you send me marketing messages?
Only if you say yes. Offers are separate from order updates, and every offer message has a way to opt out.
Did you find what you needed?
Still need help?
WhatsApp us on +91 97796 09095, email support@greeenbasket.com, or send a message any time.